Terms of Use

By joining us as a buyer and entering into this Bunny Bucket Buyer Agreement ("Agreement") you (“Buyer”, “you”, "your") CONFIRMS that you are an adult of at least 18 years of age, capable of validly entering into agreements and performing your obligations under this agreement. Please kindly read and go through the following Terms of Service carefully before using this Site or signing up an account with us so that you are aware of your legal rights and obligations with respect to Bunny Bucket Sdn Bhd and all its subsidiaries. By accessing the Platform and/or using the Services, you agree to be bound by the terms and condition and any amendments to the foregoing issued by us from time to time. If you do not agree to Bunny Bucket Terms and Conditions and the Privacy Policy, do not access and/or use this Platform and/or the Services.

Bunny Bucket have the full right to notify you from time to time of changes to the terms and conditions of this Agreement.
1.1 Bunny Bucket offers you an innovative organic shopping platform which compromise of:
1.1.1 A full range of listing of organic product on marketplace,
1.1.2 Bunny Bucket fair trade policy program,
1.1.3 Receipts, invoices and payment processing,
1.1.4 Fulfillment service,
1.1.5 Order confirmation; and
1.1.6 Administration of deliveries and returns;
2.1 Bunny Bucket is only a platform provider for third-party merchants and buyers to complete transactions. Unless stated in the agreement, Bunny Bucket does not involve in the actual transaction between merchant and buyer. It is the own risk of the buyer to use the platform and services.
2.2 To use our services, you are required to register an account by providing us an email address and password, and by providing certain personal information. All data provided would be dealt as per accordance to our privacy policy. Please refer to our privacy policy.
2.3 It is your obligation to:
  1. use only your own email add and password when logging in,
  2. sign out from your account after using the platform,
  3. write and notify BB of any unauthorised use of your Account.
2.4 You are deemed to have full responsible for all activities that occur under your account despite it was proven not committed by you. Bunny Bucket would not be held responsible for negligence by your side during maintaining your account.
2.5 BB has the right to immediately terminate your account if:
  1. You breach any of the terms of services.
  2. There is any illegal, fraudulent transaction on your side and if you behave in a manner that may cause harm to any other party who wish to use the platform.
  3. You have been identified having multiple user accounts.
2.6 Wholesale and use the platform and services provided for a third-party benefit is prohibited.
2.7 All content posted and provided on the platform is merely for informational purposes and does not constitute to a legal evidence or document.
2.8 There might be instances of misrepresentation by the seller. Bunny bucket should not be held liable.
2.9 There might be advertisement or review hyperlink on our site, BB assumes no responsibility for any third party content, privacy policies, or other practices of those websites or services. If you wish to click on the hyperlink, the terms of service for those products, websites or services.
3.1 Any information or details made available via messaging or email between seller and buyer does not constitute to a contract terms and condition. It is advised that buyer shall not to depend entirely on the information that is given through means of communication other than the site platform (www.bunnybucket.com). In entering into the Contract, the Buyer acknowledges that it does not rely on and waives any claim based on any such representations or information so provided.
3.2 In instances where there is a typical difference between the product displayed and the product or item received. Buyer shall inform Bunny Bucket by emailing to customerservice@bunnybucket.com. The dispute will be dealt as per our return, exchange and refund policy.
3.3 Buyer is only able to purchase an item or product through the platform through their login. It is the buyer’s responsibilities to provide valid information. Each purchase is a contract between the seller and buyer.
3.4 The buyer is only able to request for a cancelation or amendment to the order based on a reasonable reasoning.
3.5 Once a contract is formed and the payment is made there might be instances where the buyer is required to furnish extra information.
4.1 The price of the Goods shall be the final product price stated on the Platform at the time which the Buyer places and completes the order form on the Platform. Price stated includes all tax and excluding delivery charges.
5.1 The Buyer is allowed to make payment for their purchases using the various payment methods which is available on the Platform. It is important to note that all payment is collected by BB through a third party vendor. The buyer hereby agrees to allow Bunny Bucket to collect the payment on behalf of the seller.
5.2 Any error or dispute that might occur during payment shall be notified to Bunny Bucket immediately by emailing to us at customerservice@bunnybucket.com.
5.3 All payment such as credit card/debit card is protected by encryption standard practices by banks.
5.4 Please take note that additional charges may be incurred if Buyer is using a non-Malaysian issued card due to foreign exchange rates.
6.1 Items and Goods will be delivered to the address specified by the Buyer in its order. It is important for buyer to provide an accurate address and contact number in order to mitigate delivery dispute.
6.2 Buyer is advised to constantly update their address on their user account.
6.3 At any point of time BB reserve the right to sub-contract all or any of its obligations for the sale/delivery of the Goods to any other party as it may from time to time decide without giving notice of the same to the Buyer.
6.4 Any dates quoted for delivery of the Goods are approximate fastest delivery date only and it is an estimated time only and delays may occur. The time for delivery/performance shall not be of the essence, and BB shall not be liable for any delay in delivery or performance howsoever caused.
7.1 All products bought through the Bunny Bucket platform is covered by the terms and conditions in our refund, return and exchange policy.
7.2 We at Bunny Bucket provides our customer with a hassle free “BB Fair Trade” policy with an aim to assist customer with their purchases
7.3 Our refund/return and exchange policy for the item sold on the platform is divided into two categories namely non – perishable item and perishable item. For reference of the category of the item please view the product list.
7.3.1 Customer who purchased a non- perishable goods can only raise a dispute if: The product received is defective /or damaged on delivery. The product received does not match with the description stated on the platform (i.e.: wrong size, wrong colour, wrong material and etc.) Wrong item.
7.3.2 In case any of the product receive satisfies clause 3.1, then the customer shall; Email to us at “customerservice@bunnybucket.com” by attaching a picture / photo of the product received and clearly state the issue they are facing. Customer will be able to request either they would like a replacement or a refund. The dispute shall be lodged by the buyer within 48 hours of receiving the products at their doorstep. Bunny Bucket will acknowledge the customer enquiry upon receiving the email from the customer and Bunny Bucket will notify the merchant in writing. Merchant is required to respond to the customer’s dispute within 3 working days. In the event where there is no respond from the merchant, Bunny Bucket will proceed to assist the customers dispute without further notice to the merchant. Bunny Bucket has the full rights and discretion whether the customers dispute is rightful. Bunny Bucket will notify the customer on the next step whether their claim qualify for a refund and exchange. Upon receiving a reply from us to return the product. Customer must make sure that the product received including any gift that is received, shall be returned to the address as specified in the email from Bunny Bucket. Upon posting the returned item, customer is advised to email us with the proof of posting for further action. Bunny Bucket will only send out the exchange product or issue a refund once we have received back the item or goods from the customer.
7.3.2 Notwithstanding clause 3.2, the return or exchange of perishable items or goods are not allowed. For the customer to be satisfied with the purchase received, the customer is advised to check the item upon receiving. A rejection can only be done at the point of delivery with reference to clause 3.4.
7.3.4 With reference to clause 3.3, the customer is only allowed to reject the item or goods, if it is proven that: The product received is not consumable (i.e.: expired, rotten, emitting foul smell). The product received does not match the description stated on the platform (i.e.: not equal weight, different type). Wrong item.
7.3.5 With reference to clause 3.3 and clause 3.4, if the item or good is rejected, Bunny Bucket will issue a refund to the customer account as per clause 7.
7.4 Bunny bucket will try our best to accommodate any dispute raised by our customer, however there are circumstances where refund/return or exchange will not be considered
7.4.1 If Customer Change of Mind.
7.4.2 If the Product Purchased Is No Longer Needed.
7.4.3 If Customer Is Unfamiliar with The Platform of Bunny Bucket.
7.4.4 If Customer Is Unfamiliar with The Product Purchased.
7.4.5 Ward robing.
7.4.6 Deliberate Fraud.
7.4.7 Difference of Colour Tone/Size Due to Photography.
7.5 The cost of returning the product shall be borne by Bunny Bucket. The customer will receive a store credit as a compensation. For terms and condition of store credit please look at our terms and condition policy.
7.6 The refund will be made to the buyer’s Bunny Bucket account as a store credit. The store credit can be used by the buyer for further purchases.
8.1 It is advised that the Buyer and Seller shall communicate with each other first if there is a dispute.
8.2 If the matter cannot be resolved by mutual discussions, either party shall write to BB appointing BB as a mediator.
8.3 The Buyer and Seller expressly states and agrees that it will not bring suit or any claim against BB in relation to any transaction made on the Site or any dispute related to such transaction.
9.1 In order for BB to improve the service provided, we accept information and feedback from our Users. Please refer to our feedback procedure below for further information:
  1. Feedback can be made by writing through email,
  2. Anonymous feedback will not be accepted, and
  3. Users are advised to provide related information prior to the feedback.
The Parties acknowledge that the existence and the terms of this Agreement and any oral or written information exchanged between the Parties in connection with the preparation and performance this Agreement are regarded as confidential information. Each Party shall maintain confidentiality of all such confidential information, and without obtaining the written consent of the other Party, it shall not disclose any relevant confidential information to any third parties, except for the information that: (a) is or will be in the public domain (other than through the receiving Party’s unauthorized disclosure); (b) is under the obligation to be disclosed pursuant to the applicable laws or regulations, or orders of the court or other government authorities; or (c) is required to be disclosed by any Party to its shareholders, investors, legal counsels or financial advisors regarding the transaction contemplated hereunder, provided that such shareholders, investors, legal counsels or financial advisors shall be bound by the confidentiality obligations similar to those set forth in this Section. Disclosure of any confidential information by the staff members or agencies hired by any Party shall be deemed disclosure of such confidential information by such Party, which Party shall be held liable for breach of this Agreement. This Section shall survive the termination of this Agreement for any reason.
The Company has always complied in all material respects with all applicable laws relating to privacy, data protection, and the collection and use of personal information collected, used, or held for use by the Company in the conduct of the Company’s business. No claims have been asserted or threatened against the Company alleging a violation of any person’s privacy or personal information or data rights and the consummation of the transactions contemplated hereby will not breach or otherwise cause any violation of any law related to privacy, data protection, or the collection and use of personal information collected, used, or held for use by the Company in the conduct of the Company’s business. The Company takes reasonable measures to ensure that such information is protected against unauthorized access, use, modification, or other misuse. Please refer to our privacy policy notice for more information.
Except as expressly set forth herein, as between the Parties, each Party is and shall remain the owner of all Intellectual Property that it owns or controls as of the Effective Date or that it develops or acquires thereafter
The undersigned agrees to indemnify and hold harmless Bunny Bucket, its officers and directors, employees and its affiliates and their respective successors and assigns and each other person, if any, who controls any thereof, against any loss, liability, claim, damage and expense whatsoever (including, but not limited to, any and all expenses whatsoever reasonably incurred in investigating, preparing or defending against any litigation commenced or threatened or any claim whatsoever) arising out of or based upon any false representation or warranty or breach or failure by the undersigned to comply with any covenant or agreement made by the undersigned herein or in any other document furnished by the undersigned to any of the foregoing in connection with this transaction
The unenforceability or invalidity of any clause in this Agreement shall not have an impact on the enforceability or validity of any other clause. Any unenforceable or invalid clause shall be regarded as removed from this Agreement to the extent of its unenforceability and invalidity. Therefore, this Agreement shall be interpreted and enforced as if it did not contain the said clause to the extent of its unenforceability and invalidity
These User Platform Agreement shall be governed by and construed in accordance with the laws of Malaysia. Unless otherwise required by applicable laws, any dispute which arise out of these agreement relating to Bunny Bucket shall be referred by the mean of arbitration in Malaysia.